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GLOBAL SERVICE NETWORK

Service

Total care for every Truth analyzer — installation, calibration, training and lifetime support.

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Truth Biotechnology stands behind every analyzer with a complete service ecosystem. From first installation to years of daily operation, our international service network keeps your laboratory workflow uninterrupted.

Our service commitment covers on-site installation and commissioning, operator and clinical training, scheduled preventive maintenance, rapid spare-part dispatch and remote diagnostics. Every service visit is documented, and response targets are defined in our global service-level agreements.

What We Deliver

Complete Service Lifecycle

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Installation & Commissioning

On-site installation, alignment and performance verification against NGSP / IFCC traceable standards before handover.

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Operator Training

Application and clinical training for laboratory staff, covering daily workflow, QC and troubleshooting.

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Preventive Maintenance

Scheduled maintenance programs that keep instruments at peak performance and minimize unplanned downtime.

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Rapid Spare Parts

Global spare-part dispatch network with defined response times and genuine-part quality assurance.

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Remote Diagnostics

Remote monitoring and diagnostics that resolve most issues without interrupting laboratory workflow.

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Recalibration & QC

Annual recalibration and quality-control support to maintain result comparability and regulatory compliance.

Get Support

Need Service or Support?

Contact our global service team for installation scheduling, maintenance contracts or technical assistance.